Delivery & Returns Information

Available delivery methods

	Next working day delivery - Tracked - all products over £50 (except remote controls and accessories). Delivered next working day when you order before 2:30pm Mon-Fri.	FREE
	Royal Mail 1st Class delivery - Untracked - products under £50, remote controls and accessories Courier service provided by Royal Mail. Delivered within 1-5 working days.	£4.90
	Next day delivery - Tracked courier - products under £50, remote controls and accessories Courier delivery service with shipping updates. Delivered next working day when you order before 2:30pm Mon-Fri.	£8.95
	Next day by 12pm - Tracked delivery - all products Delivered next working day before midday when you order before 2:30pm Mon-Fri.	£18
	Saturday - Tracked delivery - all products Delivered on the next available Saturday when you order before Friday 2:30pm.	£18
	2 day delivery - Tracked (Highlands, Islands of Scotland, Northern Island, Guernsey, Isle of Man, Jersey & Isles of Scilly) - all products Delivered within 2-5 working days to places offshore, the Highlands, other remote and hard to reach locations in and around the U.K. Please check below for a complete list of postcodes	£23

Remote location postcodes

Please check carefully if your postcode is listed, those with the first two letters include the entire postal district of that particular area. If you have been charged for 2 day shipping and believe you are not located in one of these areas, please get in touch with us.

BT, GY, IM, JE, TR21-TR25, PO3-PO4, AB31-AB38, AB41-AB56, FK17-FK21, HS, IV1-IV3, IV10-IV28, IV30-IV32, IV36, IV40-IV56, IV99, KA26-KA28, PH17-PH26, PH30-PH44, PH49-PH50, KW, PA, ZE

Returns information & policies

Your Humax product is designed to give you many years of excellent performance. However, if for any reason you're not satisfied with your purchase and looking to return, we have suitable options for you.

Get in touch on: 0344 318 8800 (Mon-Fri 9:00am-5:30pm)

	30 days returns policy - faulty product If there's a fault with your product, we will try our best to help. If for some reason we can't resolve your issue, we will arrange a repair, exchange or refund. It's quickest to get in touch with customer services on the number above.
	14 days returns policy - cancelling or changing your mind about an order If you are unhappy with your purchase, changed your mind or made a mistake when ordering, a 14 day returns policy starts from the day you receive your product. You can return your product back to us any time within this period by contacting customer services on the number above.
	7 days returns policy - damaged in transit or wrong product delivery If your order was damaged in transit, we request that you get in touch with us within 7 days of delivery. If there is visible damage on receipt, then it is best to sign the delivery note accordingly. If we supplied you with a product or goods other than ordered it is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

How to return a product & how much does it cost?

If you purchased from us online at Humax Direct, returns are FREE of charge for orders over £75. Simply give us a ring on the number below:

Call: 0344 318 8800 (Mon-Fri 9:00am-5:30pm)

How long does it take to process my return?

It can take up to 14 days for your product to be sent back to us and processed. Upon receiving your return the next step is for us to check the product. Once our checks are complete we'll refund back to your original payment method. The funds should appear in your bank account in up to 7 working days. (Can be sooner depending on your card issuer). We'll make sure to keep you up to date with the important bits of information regarding your return.

The legal bit

Faulty products

If any goods we supply are found to be faulty within 28 days of the goods being delivered, we will arrange for the product to be replaced by an identical product. There will be no cost to you for this pick-up or delivery.

Goods damaged in transit or incorrectly delivered items

Once we have been notified of any goods that have been damaged in transit or incorrectly delivered to you, [we shall arrange for the goods to be collected from you]. Once the damaged or incorrectly delivered goods are received back into our warehouse, we will issue a full refund to you via your original payment method. In the case of incorrectly delivered goods, same must be “as new” when collected by us eg. if you have opened the packaging to examine the goods you must not damage or mark the goods or packaging. The goods must not have been used or installed. The goods must be collected or returned with the original packaging together with any accessories received with it. Any software, discs, memory cards etc. must remain sealed. If these goods are collected or received back and not in this condition then the goods will be returned to you and the cost of delivery charged to your account.

Cancelling your order

If you have simply changed your mind about your order and you wish to return your goods, then you can do so provided you inform us of this decision within 7 working days following the day on which the goods are delivered. The goods must be “as new” (as defined above) when returned to us. Once you have informed us of your decision to return goods and we have issued you with an authorisation number to return the goods, you have 14 days to return the goods to us at your own expense. Once goods are received by Humax Direct Ltd, we will issue a full refund for the full cost of the goods and any initial delivery charge paid to your original payment method. Should you fail to return the goods then we reserve the right to charge you the full cost of recovering the goods. If goods are received back and are not in the condition referred to above, then we are unable to accept these under the above terms and the goods will be returned back to you and the cost of delivery charged to your account. Please note that we cannot cancel your order where the goods were a special order to your specification or where the seal has been broken on any discs, memory cards or software. You must also take reasonable care of the goods while they are in your possession and not use them.

Returns

Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department to check for completeness and correct product return. Refunds and returns of Musaic products will be handled directly by the manufacturer.